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General Conditions

ABOUT THE COMPANY

VIP TAXI, S.L. , carries out its activity under the trademark viatges taxonera and acts as an agent when providing transport reservation services through these websites. For more information on who we are and how to contact us, see clause J below.
By making a reservation, you confirm that you have read, understand and accept these general conditions, as well as the information contained on our website. Likewise, you confirm that you have the necessary legal capacity and authority to accept these general conditions on your own behalf and on behalf of your companions. Therefore, you will be responsible for making timely payments, notifying us if necessary of any changes or cancellations, receiving the reservation confirmation and informing other travelers.

CONTRACT

VIP TAXI, S.L. , acts as sales agent of the Provider (hereinafter “the Provider”) of transportation services. These general conditions determine how we will proceed to reserve said transport services that appear on our website.
The services that appear on our website do not constitute an offer to sell on our part, but rather an invitation for you to make an offer to the Provider of said services. We may accept or reject your offer on behalf of the Supplier. If we accept the offer, you will enter into a contract with the Supplier. You will be deemed to have accepted the general conditions of the contract with the Supplier when you make a reservation and you will be deemed to be subject to these conditions. Please read the Supplier's general conditions carefully as they include information of interest about your reservation. You can request a copy from us if you wish.
You enter into a contract directly with the Supplier whose company name and contact details will appear on the voucher we will send to you (see clause C(3) below). Please note that the Supplier's general conditions will apply to the reservation. Our task is limited to facilitating the conclusion of the contract between you and the Supplier. As an agent, we will not accept any liability for the services provided by the Supplier.
None of the transport services that we offer on our website constitute a “package trip” in the sense set out in the 1990 European Directive on package travel, package holidays and package tours, nor under any legislation of the country in which the reservation is made and which said Directive has transposed into national law. Please note that even if you make more than one reservation at a time, each reservation constitutes a separate service contract between you and the Provider.

ONLINE RESERVATION PROCEDURE

On our website, you can find the transportation services described in section K(1). By filling out the reservation form, you will be making an online purchase offer. In this form, we will ask you to provide and confirm the information that we will subsequently transmit to the Supplier. When verifying information, please check that names, dates and times are correct and if you find any errors, please contact us immediately to correct them. By communicating your bank card details to us, you also confirm that you are authorized to use it and that we have your approval to immediately charge the amount of the requested services to your account.
When we receive your reservation request and the corresponding payment, we will send you proof by email on behalf of the Supplier. In this email, we will confirm to you solely and exclusively that we have received payment on behalf of the Supplier and that we are processing your request. Therefore, it cannot be considered as a definitive confirmation of the reservation. When we send you an email confirming your booking, a binding contract will come into force between you and the Supplier. The date of the contract will be the one that appears in the confirmation email.
Your reservation confirmation email will have a direct link to your travel voucher. In this voucher, the Supplier with whom you have signed the contract will appear, as well as their contact information. To enjoy the reserved service, print the voucher, sign it and deliver it to the Supplier. If you do not present the voucher to the Provider, it may mean that you will not receive the service. We recommend that you carry copies of your voucher, booking request and confirmation emails during your trip so that you can present them whenever necessary.
You must acknowledge receipt of all our notifications. If you do not confirm receipt of an email and our records indicate that it arrived, you will be deemed to have acknowledged receipt of the email by default.
As soon as you receive the voucher, please carefully check the information on it. If you find any errors, please let us know immediately as changes may not be possible later. As the Supplier's agent, we will transmit your booking request to the Supplier and will be exempt from all liability for any errors that may appear on the voucher, except in the case of errors that we have made. If you detect any error, you must inform us 48 hours before starting the trip. Please see clauses E and F for more information on our change and cancellation policy.
The information you provide us in the reservation will only be transmitted to the Provider with whom you sign the contract or to the people who are necessary for you to enjoy the service. Therefore, information may be provided to the relevant public authorities, for example customs or immigration, if requested or required by law. The above will also apply in the case of confidential information that you provide us related to a disability, a special diet or your religious preferences, among other aspects. Likewise, we may also transmit some data to security companies or risk assessment companies.
If you are traveling outside the European Economic Area, data protection requirements may not be as strict as those in the country in which you made your reservation. We will not be able to process your request if we are unable to communicate this information to the relevant Suppliers, whether located within or outside the European Economic Area. Therefore, by formalizing the reservation, you authorize us to transmit said information to the relevant persons. For more information about our data protection policy, please see clause S below.

PAYMENT

When a travel agent or third party makes a reservation request on your behalf, they are acting as your representative. At the time you submit a reservation request, you will be asked for the full amount or a deposit. If you are only asked for a deposit, you must pay the remaining amount to the Supplier upon arrival at the destination. If the Supplier rejects your reservation request, we will inform you by email and we will refund the entire amount paid by the same payment method you used.

CHANGES

Requests for changes to the reservation must be sent in writing to our address and will not produce any effect until we receive them and confirm, by email, that the Supplier can make the corresponding modification. You can make the change through the “My reservation” section on our website or by sending a fax or email at least 48 hours before the trip begins. Please see clause J for more information on how to contact us. All changes will incur a reasonable administration fee which must be paid in advance.
If you request a change related to the place of departure or destination, flight details, number or age of passengers and this generates an additional charge (for example, in the event that more people travel than initially planned or the flight time changes), you must pay the difference at the time you make the modification. This operation will not be subject to any management fee.
If the Supplier does not apply any charge for the requested modification (for example, changing the flight number), no additional payment will be required as long as you request it at least 48 hours before the start of the trip.
If the change results in a reduction in the initial fare, you will be refunded the difference, less a reasonable administration fee, as long as you request the modification at least 48 hours before the start of the trip,
Changes in the arrival time at the meeting point that have been caused by a delay or early arrival of the flight, as well as delays due to security checks or baggage claim, will not be considered modifications to the reservation, as long as the delay does not exceed 60 minutes over the scheduled time.
Changes made within 48 hours before the start of the first leg of the trip will be subject to payment of a reasonable administration fee.

CANCELLATION

Requests for cancellation of the reservation must be sent in writing to our address and will not be effective until we receive them in the name and on behalf of the Supplier. You can cancel through the “My reservation” section on our website or by sending a fax or email. Please see clause J for more information on how to contact us.
If you have a reservation for a one-way or round-trip trip, the Supplier may offer you a refund for the missed leg if you comply with the conditions set out below, as long as the cancellation occurs at least 48 hours before the start of the trip.
No refund will be made if you have not canceled the reservation, in whole or in part, at least 48 hours before the departure date scheduled on the voucher. If you were unable to cancel for health reasons, a refund may be made as long as you present proof of your inability to travel (for example, a medical certificate).
If the service you contracted is delayed or canceled or if there are not enough places and, therefore, you choose not to travel, a refund may be made if you return the voucher to us. If you have already made a leg of the trip, the refund will be the difference in value between a one-way ticket and a round-trip ticket.
If the service does not live up to your expectations or you wish to request a refund for any other reason, please see clause O below.

WHEELCHAIRS AND MOTORIZED CHAIRS

You must tell us if you will be traveling with a wheelchair or a motorized chair when you complete the reservation request. Please specify if it is a folding, manual model or if it includes a battery and/or motor so that we can offer you a suitable service for your transfer.

SURE

Many Suppliers require that you take out travel insurance as a condition of making your reservation. We strongly recommend that you take out a policy that covers you and other travelers in the event of cancellation of the reservation and that includes coverage for accident or illness (including repatriation), bankruptcy of the Supplier, loss of luggage, loss of cash, as well as against other expenses. If you have taken out the policy with us, please check carefully whether all the details are correct and whether you have communicated all relevant information to us (for example, your previous health condition). The concealment of information or incomplete information could affect the insurance and even invalidate it.

OUR RESPONSIBILITY

You enter into a service contract directly with the Provider and not with us. As an agent, we do not accept any liability arising from the provision of the services you reserve. We are responsible for offering information on our website about the availability of services, for making the necessary technology available to you so that you can make the reservation request, for transmitting the data of the request that you send us through our website to the Supplier, for keeping you informed about the changes that the Supplier makes to your reservation, as well as for communicating the changes and cancellations that you wish to request from your Supplier. We decline all responsibility for any losses that may be caused by the incorrect processing of your request by the Supplier, any errors you make when filling out the request form or the failure to communicate complete and truthful information during the reservation process.
We decline all liability arising from the services about which we inform you in good faith. The information on services, means of transport, travel calendars, departure and arrival times and distances is approximate and is merely indicative, viatges taxonera does not undertake to ensure that it strictly adheres to what appears on our website.
VIP TAXI S.L. does not make any assessment as to the suitability of a transport service for your particular requirements and is not responsible for the choice you make. If we are found liable for any reason, this will be limited to a maximum of twice the cost of your booking (or the proportionate amount if not all parts of the booking are affected).
Any compensation for death or personal injury arising from the service must be claimed from the Provider and will be subject to the laws and jurisdiction of the country in which the services were offered. The company name and contact information of the Supplier appear on the voucher.
Occasionally our website may contain errors, once we detect them we will make the appropriate modifications to correct them as soon as possible. In the event that incorrect promotions and prices appear, we reserve the right to terminate the contract in the name and on behalf of the Supplier and to refund the entire amount.
We decline all liability arising from additional services that you contract independently with the Supplier.
We do not guarantee the accuracy of the content of the website, nor that it is free of viruses or similar that may have harmful effects.

CONTACT

All communications we maintain with you will be made by email, so we strongly recommend that you check your email before starting your trip. Any changes that we are aware of in advance or cancellations related to your contract will be notified to you at the email address you indicate in your reservation request. Likewise, we will send you information that may be of interest to your email.
You must provide us with your current email address and mobile phone number and inform us of any changes that may occur to them. It is essential that you give us a mobile phone number that we can call you during the trip if we urgently need to inform you of any matter related to your reservation.
Our postal address is as follows: Customer Service, Calle Josep Sangenis, 10, 08035 Barcelona, Barcelona, Spain, telephone number: (+34) 93 429 33 00, email address: viatges@viatgestaxonera.com, websites: www.viptaxi.net and www.viatgestaxonera.com

TRANSPORTATION SERVICES

Viatges Taxonera can manage reservations on the following means of transport:

Private vehicle rental with driver:
This transportation service is offered to the client and their companions according to the time and route requested by the client. The client and his companions will not travel with other passengers.
Shuttle or shared ride:
This type of transportation is offered to customers with prior reservation in vehicles that operate with flexible routes and departure times. The client and his companions will travel in a vehicle sharing with passengers from other groups. The Provider will determine the most appropriate vehicle and time for this service.
Public transport:
This means of transportation is offered in vehicles that travel along a predefined route and schedule for the general public. The client and his companions will travel in a vehicle shared with other people.
Vehicle rental without driver:
A self-drive rental car is offered for a short period of time.
The Provider will make every effort to arrive at the meeting point at the time stated in the voucher, but no guarantee is made in this regard.
In the case of private vehicles departing from the airport, the driver will wait a maximum of 60 minutes from the arrival of the flight specified in the voucher. At the other meeting points, the waiting time will be limited to 20 minutes from the time indicated on the voucher.
It is your responsibility to check the information regarding the date, time and place that appears on the voucher for the provision of the service or in the emails we send you subsequently. You must ensure that your arrival at the airport allows you to arrive at least 10 minutes before the check-in counter opens (not closes) and, in any case, at least two hours before the scheduled departure of the flight.
The Supplier reserves the right to choose the transit route which will not be obliged to be either the most direct route or toll.
Please note that most suppliers will not pay any compensation in the event of delay, cancellation or non-provision of a service, due to a circumstance or fortuitous event that is beyond their control, including, among other circumstances, accidents affecting third parties on the route, police checkpoints, acts of terrorism or vandalism, extreme weather conditions or strikes.
The transfer will be made between the departure point and the arrival point listed on the voucher. Please remember that you must provide a complete and detailed address including the street name and number. In the case of private vehicles, the driver will take you or pick you up as close as possible to your accommodation, depending on the physical characteristics of the vehicle and the accessibility of the requested address. For shuttles and ride-sharing vehicles, you will be transferred to the meeting point closest to your accommodation. In the case of public transport, you must get on and off at bus stops, bus stations, etc.
If access via the conventional route is closed due to weather conditions or other adverse causes, and you wish to be taken to your destination via a longer route, you will be responsible for the additional costs.
All vehicles have insurance that complies with local regulations.
In your reservation request, you must tell us if minors are traveling with you. It is mandatory that you use the child restraint system offered to you, but we recommend that you bring your own restraint system as safety requirements vary depending on the country.
If you do not notify us that you are traveling with children, transportation will be subject to the availability of child restraint systems in the vehicle. In the event that no child restraint system is available, the price of the service will not be refunded nor will we be obligated to provide the service to you.
Some providers require reconfirming the trip by phone. This condition appears on the voucher. If you do not reconfirm the trip, the service will not be provided nor will the corresponding amount be refunded.
The voucher also includes an emergency number available 24 hours a day.
The type of vehicle in which the transfer will be made is not guaranteed. The Supplier has complete freedom to change the vehicle without being held liable for it. On some occasions, the vehicle will be changed if, in this way, the service can be offered that, otherwise, could not be carried out.
If the transportation service departs from the airport, the following waiting policy will apply regarding flight delays, rerouting or missed connections:

Flight delays:
Private rental vehicle with driver:
This includes waiting up to three hours before the scheduled arrival of the flight. If the flight is delayed by more than three hours, you must contact the Supplier to request that the driver wait for you. In this case, you will have to pay an additional cost before the service is performed. If you do not do so, the service will not be provided.
Shuttles or ride-sharing vehicles:
You will be offered a place on the next available shuttle.
Public transportation
You will be offered a place on the next available scheduled service.
Flight diversions:
The airline must transfer you to the expected airport of arrival, and the delay policy described above will apply.
If your flight or connection is canceled or missed, please review our cancellation policy in clause F.
If you hire a private vehicle with a driver and do not arrive at the meeting point within 20 minutes of the time stated on the voucher, the Provider will call you at the mobile phone number you have indicated to us. If it cannot speak to you because the quality of the connection is poor, there is no signal, you have activated voicemail or you do not answer the call, the service will be canceled and the Provider will not be obliged to provide it or refund the amount.

LUGGAGE

Baggage must be labeled with the name of its owner and the destination address.
Each passenger may carry one suitcase with a maximum weight of 20 kg (maximum total dimension length + width + depth: 158cm) and one piece of hand luggage with a maximum weight of 5 kg (maximum dimension 45cm x 35cm x 20cm).
Any excess baggage must be declared at the time of booking. You must assume any additional expenses that may arise from traveling with undeclared excess baggage, including the cost generated by any additional vehicle necessary to transport said baggage. The Supplier reserves the right to refuse to transport undeclared excess baggage.
Baggage may not contain prohibited articles such as dangerous substances, animals not recorded in accordance with clause 8 below, firearms, perishable articles or fragile objects.
We recommend that you do not carry fragile or valuable objects in your luggage, such as jewelry, money, precious metals, silver cutlery, checks or other negotiable securities, documents, passports and other identification documents, samples, etc.
The responsibility for the luggage falls on you and you must assume the risk that it entails. Neither the Supplier nor we will be responsible for any loss or damage that your luggage may suffer. We recommend that you take out an insurance policy to protect you against possible loss and damage.
We will send the luggage you leave forgotten in the vehicle to the address you have indicated in the reservation. Additional costs resulting from this shipment will be your responsibility.
You must tell us in your reservation if you are traveling with pets. Pets must travel in a container that meets IATA requirements for air transport and will travel under their sole responsibility. Please note that animals can become very nervous during the trip and therefore you should take all necessary precautions. In the event of a claim or demand caused by your pet, you must compensate us for said damages.

CUSTOMER RESPONSIBILITY

You must carry all the necessary documentation to cross the borders. Neither the Supplier nor we will be responsible for any losses caused if you do not carry the documentation or if you do not comply with the rules of the customs, police, tax authority or administration of the countries for which entry is requested. The voucher cannot be considered a valid document to obtain visas.
The client hereby expressly states that he will indemnify us and reimburse us for any bond, fine or amount that we have to pay to the corresponding authorities if he fails to comply with the laws, regulations or any other requirements imposed by the countries he wishes to access, leave or transit through. In this case, we will be entitled to retain any sum of money belonging to you until you make payment in full.

RIGHT OF ADMISSION

The Supplier, the driver or our representative reserve the right to refuse to transport any person who is under the influence of alcohol, drugs and/or whose behavior may be considered a threat to the driver, other passengers or themselves. No refund will be made and we will not be obliged to provide the service to the client or his companions, nor will we be obliged to propose an alternative solution.
The consumption of alcohol and narcotic substances is strictly prohibited in vehicles and smoking is not permitted inside them.

CLAIMS

Since you sign the contract with the Supplier, you must send them directly any questions or complaints related to the provision of the service. If you have any problems during the trip, you must immediately inform the Supplier at the destination, the Supplier's contact details appear on the voucher. Failure to follow this procedure will reduce our chances of investigating your complaint and remedying the situation. Likewise, the compensation to which you are entitled could be reduced and you could end up not receiving anything depending on the circumstances. You can also contact us if you need help when you are at your destination or write to us when you return home. Please see contact details in clause J.

LANGUAGES

Our website is available in different languages. Our customer service and email support are available in Spanish and English, but we will try to offer you help in the language in which you contracted the services.
We control the quality of the translation of our web pages, as well as these general conditions. In case of discrepancy, the Spanish version will prevail.

INTELLECTUAL PROPERTY RIGHTS

The trade name, registered trademarks and other intellectual property rights that appear on the web pages belong to VIP TAXI, S.L. or it has the corresponding license and are protected by national and international regulations. .
The use of the content of our website is prohibited, including the modification, subsequent publication, reproduction or total or partial representation of it without our express consent.
You hereby agree not to use our websites for illegal purposes.

APPLICABLE LAW AND COMPETENT JURISDICTION

These general conditions are governed by Spanish legislation.
When you make a reservation, these general conditions will be subject to Spanish laws and the jurisdiction of the courts of Barcelona (Barcelona). The applicable law will be specified in the contract you sign with the Supplier.

When you access our websites, you do so anonymously and you will not be registered for any online services.
You will remain anonymous when searching for offers or reading general information on the website and will not register for any online services.
However, we use cookies (user identifiers) on our website to collect information about visitors. For example, we record which server your computer connects to, the type of browser (Firefox or Internet Explorer, among others), and whether you responded to an advertisement or email we sent you. This information is collected and analyzed to calculate response time to ads, email offers, and marketing policies. The Internet user's personal data does not appear in this data capture.
To offer you a specific product or service online, to contact you by correspondence, register on the website, make a purchase or participate in electronic surveys, we may ask you to voluntarily provide your personal data, such as your email address and credit card information. That way, we can more easily offer you a product or service and present and track goods and services that interest you.
Once you have used our online service, we may use the information we obtain from your electronic browsing, such as where and how you consumed our products and services, to personalize your online experience and present you with offers and information that best match your profile, whether you are connected to the Internet or not. Likewise, we have a cookie that allows us to recognize you as a registered user when you consult our web pages.
When you access our websites, you automatically authorize us to use the information you provide us to, for example, offer you a service, issue you a correct invoice, evaluate your interest in each of our services and inform you about our products and/or services. Your personal data is kept in protected electronic files. In addition, the Data Protection Agency is informed of the existence of said files. If you provide us with an email address or if you have previously done so, we may send you offers to that address. Offers may be based on the information you gave us in the first transaction, on surveys, on some information that tells us about your purchasing preferences and lifestyle, as well as on data available from external sources such as Suppliers and marketing companies. We will send you these advertising emails directly. When we send you an email, we may obtain information about your address, such as whether you can read correspondence in HTML format, whether you can open heavy graphics, etc. If your email address works with HTML, we can send you documentation in this format and with graphics.
Please note that we do not provide your email address to Suppliers, but we may send you offers on your behalf. Remember, also, that if you benefit from an offer from a Supplier through our website, you will directly become its client and, therefore, the Supplier could send you its own offers. In this case, you will need to notify them regardless if you want to receive your next offers. Our goal is to send you offers that may interest you based on previous reservations that we consider useful. These offers are prepared and managed under strict security measures aimed at protecting the confidentiality of the client's personal data. However, at any time you can ask us to stop sending you offers.
We offer you the ability to easily reject offers by email. Although some customers have indicated to us that they would like to receive more detailed information about this possibility, we believe it is important that you have the choice. If you do not wish to receive further offers, please click, at any time, on the appropriate section in the commercial correspondence. We will tell you in all our emails how you should act if you do not wish to receive further information from us. You can also set or modify your email preferences at any time.
We expressly undertake, to the extent possible, not to hire, offer services or send offers to minors.
Minors are not authorized to register for any service on our websites or access them. We remind legal representatives or guardians that they must monitor the use that minors make of the Internet. If a legal representative becomes aware that a minor has registered for our electronic services, they must notify us immediately so that we can cancel the corresponding registration.
In accordance with current legislation, we will communicate the personal data we hold to you if you so wish. If you believe that any information we are holding on you is incorrect or incomplete, please write to us. Please see clause J for more information on our contact details.
Remember that if you access other web pages from our portal, the confidentiality conditions may be different from those listed above.
We decline all responsibility for the content or conditions of the web pages linked or linked to our portal.

Last update: April 2010.
GENERAL CONDITIONS
VIP TAXI SL

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